Every storefront has the same three problems at 11pm — sizing questions, "where is my order?" tickets, and returns-policy questions. AskVault answers all three on the channels your customers already use.
What e-commerce teams are dealing with
WISMO ("where is my order?") questions repeat endlessly and arrive at every hour
Shoppers asking sizing questions at midnight bounce when nobody replies
Shoppers hesitating on the cart page have nobody to ask
Returns policy gets misquoted across email, WhatsApp, and chat
How AskVault handles it
WISMO solved end-to-end — Connect Shopify or WooCommerce once. Customers ask "where is my order?" on WhatsApp or web — AskVault looks up the order and replies with its status. Shopify orders include the tracking link when the carrier supplied one.
Source-cited returns policy — Upload your returns + shipping pages. Answers cite their source by default, so every channel quotes the same policy.
Nudges on your cart page — Add a proactive rule on your cart URL, or fire an event from your cart template, and the chat opens with a question you write about sizing, shipping or returns. The assistant answers from your own policies. It doesn't read the cart or follow up after the shopper leaves.
Lead capture + handoff — High-intent visitors get qualified, captured into your CRM, and the conversation handed off to a human only when the deal value justifies it.