AI customer support for Travel & hospitality | AskVault

A guest at a hotel at midnight wants to know how to turn on the wifi. A traveller wants to change their booking on WhatsApp. A foreign visitor asks in Hindi. All of those should resolve without waking your night manager.

What travel & hospitality teams are dealing with

• In-stay guest requests hit reception phone at all hours
• Booking-modification questions over WhatsApp need fast resolution
• Multilingual support is hard to staff for international travel routes
• Same FAQs ("wifi password?", "check-out time?") repeated endlessly

How AskVault handles it

• In-stay desk on WhatsApp — QR code in the room. Guests scan, message in any language, get instant answers about wifi, breakfast, check-out, room service — from your operations manual.
• Multilingual by default — Replies in whatever language the message came in. One workspace covers English, Hindi, Spanish, German, etc.
• Booking modification + cancellation — Wire your PMS or booking platform via the custom-action skill. Cancellations and date changes confirmed instantly with policy citation.
• Email assistant for itineraries — Pre-arrival emails handled automatically — directions, what to pack, weather. Front desk only sees the genuine special requests.