AI customer support for SaaS & Software | AskVault

Your engineering team writes docs once. Customers ask the same handful of questions over and over. AskVault closes that loop — every question answered with a citation, every escalation routed only when it actually needs one.

What saas & software teams are dealing with

• Tier-1 ticket volume scales linearly with signups
• Docs are great but customers don't read them — they message support
• Changelog questions ("does v3 support X?") flood every release week
• Self-serve trial users churn without a fast-answer surface

How AskVault handles it

• Crawl your docs from your sitemap — Point AskVault at your docs domain. Pages from your sitemap are indexed and cited in every answer. Resync after a changelog push to keep the agent current.
• GitHub + Notion integrations — Pull in public READMEs, runbooks, and internal Notion knowledge that customers ask about. One brain, all sources.
• Per-skill triggers — Wire escalate_to_human only on billing questions or specific error codes. Tier-1 stays automated; humans only see what they should.
• MCP for power users — Your customers running Claude Desktop or Cursor connect your workspace as a native MCP tool — they get your docs as a first-class data source inside whatever AI tool they use.